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Patient Survey

At Springfield Physical Therapy and Sports Rehab, we are constantly focusing on ways to improve our service to our patients and referring physicians. Please take a moment to let us know how well we are doing and what we can do to improve our services to you by completing this short survey.

  1. Was our staff friendly and helpful on the phone with you?
    YesNo
  2. Have all office staff members been courteous and helpful?
    YesNo
  3. Were your benefits adequately explained to you?
    YesNo
  4. Have the office and treatment areas always been clean and comfortable?
    YesNo
  5. Did the clinic have scheduled appointments at convenient times for you?
    YesNo
  6. Was it easy to schedule your appointments?
    YesNo
  7. Were you always seen promptly when you arrived for treatment?
    YesNo
  8. Was the check-in process prompt and efficient?
    YesNo
  9. Was your therapist courteous and helpful?
    YesNo
  10. Did your therapist fully explain your problem and how they would treat it?
    YesNo
  11. Did you receive a home program and were you instructed properly in activities to do at home?
    YesNo
  12. Would you recommend this facility to your friends or family?
    YesNo
  13. Will you return to Springfield Physical Therapy if future care is needed?
    YesNo
  14. How was your overall satisfaction with your experience in therapy?
    YesNo
  15. Please share your comments:

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